Privacy Policy

Information We Collect

- Account & profile information: name, email address, phone number, delivery addresses, and password credentials.

- Order & transaction details: items purchased, restaurants selected, delivery instructions, payment confirmations (processed securely by third-party providers).

- Device & usage data: IP address, browser type, mobile identifiers, pages viewed, referring/exit pages, and timestamps to help us improve performance.

- Support communications: messages sent to customer support, feedback, or survey responses.

How We Use Your Information

- Provide, personalize, and improve food ordering and delivery experiences.

- Process payments, orders, refunds, and customer service requests.

- Send important updates such as order status, security alerts, and policy changes.

- Analyze site usage to enhance performance, security, and new product features.

- Comply with legal obligations and enforce our Terms of Service.

When We Share Information

- Restaurant & delivery partners to fulfill your orders.

- Payment processors to securely complete transactions (we do not store full payment details).

- Service providers that help with hosting, analytics, customer support, and communications—each bound by confidentiality obligations.

- Legal & compliance when required to protect the rights, property, or safety of you, Kaneats, or others.

Data Retention & Security

We keep your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We use encryption, access controls, and ongoing monitoring to protect your data; however, no system is completely secure, so we encourage you to keep your account credentials confidential.

Your Choices & Rights

- Access or update your account information through the dashboard.

- Request deletion of your account by contacting us (subject to legal requirements).

- Opt out of marketing emails by using the unsubscribe link in any message.

- Manage cookie preferences through your browser settings.

Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, and measure site performance. You can adjust cookie controls in your browser, but some features may not work properly without them.

Children’s Privacy

Kaneats is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it.

Policy Updates

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we do, we will revise the “Last updated” date above and post the new version on this page. Significant changes will be communicated via email or account notifications.

Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at privacy@kaneats.ca.